Frequestly Ask Questions
Campus Store is an online ecommerce platform which offers the flexibility to the parent to purchase school merchandise online.
- We want our school books to be available in your portal
We are glad to onboard you, please write to us at firstname.lastname@example.org and you will hear from our team on the next steps.
To sign in, you will need a registration link; this link can be obtained from the school your child is studying. If your school has not signed up with us, then please inform the school to write to us at email@example.com
Please write to us at firstname.lastname@example.org with a brief description of your requirement and you will hear from our team. Please allow us 2 to 3 working days to revert to your query.
- What all do you sell in Campus Store?
We offer school text books of ICSE, CBSE, IGCSE and State Board , Note Books , Library Books and Stationary.
- What are the different payment options available?
We offer various payment methods- Internet Banking, Credit/Debit Card, UPI Payments.
- Do you charge any transaction charges?
Our payment gateway service provider charges a fee for the various payment modes, this is revised time to time, hence please write to us at email@example.com for the latest charges.
Current charges- Credit Cards-2.24 %, Credit Card Amex- 3.25 %, Debit Card < 2000- 0.47 %
- Can I cancel my order after submitting?
No, an order cannot be cancelled after submitting
- How are shipping rates calculated?
Shipping and Delivery charges are particular to a product. The charges will vary depending on your location, weight & volume of the product.
- How long does the shipping take? When will I receive my order?
Once the payment is processed we will dispatch your order within 10 working days, delivery time frame from our logistics partner would be 2-3 working days.
- My package says delivered, but I didn’t receive it?
Please write to us at firstname.lastname@example.org we shall check with our logistics partner and revert.
- If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request at email@example.com .
- If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you can return /replace it. To avoid any hassle please check if the product is packed properly and there is no physical damage to the carton.
If you have received the product in damage condition then please write to us at firstname.lastname@example.org within 48 hours of delivery of the product along with the Invoice details.